Refund policy

If you have any issues with your order, we want to make it right.

We roast specialty coffee to bring out the best in what that coffee has to offer. Our coffee is roasted and packaged fresh according to your order, so once your order is prepared, we do not offer returns or exchanges. However, returns or refunds may be accepted if you received an incorrect, damaged, or defective product. Please contact us so we can resolve any issues you may have. We thank you for exploring the world of coffee with us.

Cancellations: Because we roast fresh and package to order, cancellations must be addressed as quickly as possible. Contact us right away if placed an incorrect order. Ground coffees, as well as coffees that have already shipped, are not eligible for refunds or cancellations.

Gift cards are non-refundable and non-transferrable.

Damages and Incorrect Orders

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

You will be notified once we’ve received and inspected your return, and if the refund has been approved. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

To start a return, or if you have any questions, you can contact us at support@pinupcoffeeco.com or by calling (757) 996-0870.